Support

A starting point for help and reporting.

For product help, email support@screenshield21.com. To report a vulnerability, use security@screenshield21.com exclusively.

Find your path

Windows prerequisites and preparation before installing the signed RC1.

Diagnose with visible state and recent events.

Short answers about the product and its commercial state.

Prepare and use recovery media.

Install, pair, and manage a trusted device.

Goals, available settings, and how to report a barrier.

Never email passwords, MFA codes, private keys, payment details, or other secrets.

The attempted action, the time, and the active protection mode and level help a great deal.

The local log often contains the event that explains the behaviour you saw.